Cookie Declaration

Introduction

Provident Financial Group plc ("Provident Financial Group") respects your privacy and is committed to protecting your personal data. This notice will inform you as to how and what cookies are used on this site and how you can manage them.

For details about your privacy rights and how the law protects you, please see our privacy policy

Strictly Necessary cookies (Statistics)

We use strictly necessary cookies to make our site work.  For example, they are used to remember details that you may add into your application process.  For more information on these cookies, please read our cookie notice.

Performance cookies (Statistics)

Performance cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional Cookies (Statistics)

Functional cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. The purpose of these cookies is to provide you with a more personalised experience on our site based on your previous visits and selections. If you do not allow these cookies, then some or all of these services may not function properly.

Targeting & Advertising cookies (Marketing)

These cookies may be set through our site by our advertising partners. They can be used and shared by those companies to build a profile of your interests and show you relevant adverts on other sites. This is based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media Cookies (Marketing)

These Cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these Cookies you may not be able to use or see these sharing tools.

About Our Cookies

Here at Provident Financial we realise that many people may not be familiar with cookies and other similar technologies, so we feel it's important to shed some light on what they are and how they're used to help our site visitors understand them a bit more. That way you can make informed decisions about your cookie preferences. Below you'll find a guide to cookies in general, as well as more detail about the cookies used on the Provident Financial website.

By now you’ll already have selected whether you’d like to opt in to cookies or not. Once you've read this information, you can choose to change your decision if you wish.

If you choose to continue to browse our site without making any changes, we’ll assume that you are happy with your original decision and will continue to use the cookies you opted in to throughout your visit.

What is a cookie and why are they used?

A cookie is a small piece of text information that a website transfers to your computer's hard drive so that it can remember you.

The information in a cookie usually includes the name of the website, their ‘duration' or ‘lifetime' (i.e. how long they will remain on your hard drive) and a unique identifier, which is usually a randomly generated number.

Cookies are generally used by most website operators to recognise visitors when they return, to store any preferences expressed by visitors when using the website and help highlight areas for website improvement, all of which is intended to improve the visitor experience.

It is important to note that cookies cannot be used by themselves to personally identify you unless you offer up personal information, i.e. when you complete an application form, as cookies only know what you've told them. They are also unable to access any personal information stored on your computer's hard drive.

Are there different types of cookie?

Yes; different types of cookie include:

Session cookies – temporary cookies that are only stored on your computer for as long as you're on a particular website. If you close your browser (e.g. Internet Explorer, Google Chrome) and end your ‘session', the cookie will automatically be deleted.

Session cookies tend to be used to remember things whilst you're browsing a website. For example, if you're shopping online, a session cookie will be used to remember that you've added something to your ‘shopping basket' and it will allow the website to keep it there for you.

Persistent cookies – more long-term cookies that remain on your computer after you've closed your browser. How long they stay on your computer changes from cookie to cookie, but it's usually 30 days.

Like session cookies, persistent cookies are also used to remember things from when you've been browsing, but because they're still on your computer after you've left a website, they can be used to make sure that when you return what you're seeing is relevant to you e.g. clothes like those you may have looked at previously or grocery items you may have bought before.

Third party cookies – cookies that are set by or whose information is sent back to a website that is different to the one you're viewing.

For example, search engines like Google often set cookies so they can know where people go after using their website, but the anonymous, statistical information is collected when you've moved onto another website. Alternatively, advertisers often show adverts on sites that aren't their own and use cookies to find out when people are viewing and clicking on them.

Should I be worried about cookies?

Many people may be worried that website operators using cookies will be able to personally identify them and/or access their private information stored on their computers hard drive.

This is not the case; cookies, and certainly those set by Provident Financial , cannot access any information that is stored on your computer’s hard drive. In addition, the only way a cookie could be used to personally identify you is if you choose offer up personal information i.e. when you complete an application form.

 It is important to note that you should only ever provide your personal information on secure websites that you know you can trust. A quick and easy way to check whether a website is secure is to look out for the padlock symbol. You can be assured that the Provident Financial  website is secure.

For the most part, the use of cookies is intended to improve a visitor’s experience of a website, either by remembering personal preferences or collecting anonymous statistics that, when analysed, can be used to improve your website experience.

Does Provident Financial PLC website set cookies?

Yes; Provident Financial sets session, persistent and third party cookies for the following purposes.

You can find more information about the types of cookies below. You can update your preferences using our Cookie Preference Centre.

Session cookies

To allow information you've provided on our site to be carried through to other pages so that you don't have to enter the same information repeatedly e.g. when you complete our application form. It is important to note that this information will be automatically deleted when you leave our website.

Persistent cookies

To help us recognise whether you've been to our site before, so that when you return we can tailor content and advertisements to your preferences and also to make sure we don't repeatedly show you the same advertisements.

To make sure you're not asked to complete research surveys too frequently and after you've already done so or chosen not to

To collate anonymous statistics that allow us to understand how visitors use our site. We use this information to help us improve the structure of our website to ultimately improve your experience on it.

Third party cookies

For marketing purposes e.g. to show advertisements for our website on other websites and search engines and to track when people click on them.

Can I delete cookies from my own computer?

Yes; you can delete cookies from your computer by clearing the history from your browser. The way to do this varies depending on which browser you use, but you can find simple step-by-step instructions for many different browser types on the About Cookies website.

You can also amend your settings to control whether or not your browser accepts cookies, but it's worth bearing in mind that many websites rely on cookies to allow them to function properly and choosing to reject cookies may mean you're not able to use all the features you're used to. You can again find information on how to do this on the About Cookies website.