Moneybarn

Moneybarn are one of the UK’s leading vehicle finance specialists. They support thousands of people each month with vehicle finance to better their lives on the road.

They do this by assessing every customer’s personal situation and needs, to help them make responsible lending decisions which provide non-standard customers with the access they need to a good quality vehicle.

They understand that a reliable car, van or motorbike is more than just a vehicle, it’s essential for getting where you want to be.

The business has a strong track record of delivering high levels of growth and strong returns. As a company driven by a unique culture, our colleagues are an integral part of the excellent service we provide. We’re in a great position to develop our future plans, which will see us deliver continued profitable growth and help more customers access the right vehicle on the road to a better everyday life.”

David Shrimpton

Moneybarn

How we add value

Moneybarn provides responsible vehicle finance to people across the UK who may be finding it difficult to get a loan they need. With expertise gathered over decades they ensure their customers have access to reliable cars, vans, and motorbikes to better live their lives on the road.

Moneybarn ensure their customers have the means to travel to work, to take their kids to school, to get where they need to go. Even if their credit score is less than perfect. In fact, we can even help people improve their credit score.

How Moneybarn works

The customer is at the heart of everything that Moneybarn do. They provide a Conditional Sale agreement which focuses on helping customers on a better road ahead. Their Customer Services Team work to develop memorable relationships with customers and help them through difficulties if and when they arise.

Moneybarn’s sales structure works through strong broker relationships maintained by consistent lending and simple commission structures. They also have their own Direct Moneybarn Sales Team who act as an in-house broker, who have the tools to offer customers a seamless journey.

They’re continuously investing in areas identified to build market-leading service levels, from automation and credit scoring systems to UX systems. As a company they’re dedicated to providing an excellent customer journey from beginning to end.

At the centre of all discussions with the customer is their sense of care and pride in what they do. Moneybarn will work with the customer to find a solution together to make sure they keep their vehicle for as long as possible.

To know where we’re going, we need to know where we’ve come from

Originally known as Duncton, Moneybarn began life in 1992 as a means of helping people get the vehicle finance they needed to live their lives, even if they’ve had difficulties getting loans elsewhere. The company grew successfully, even through the 2008 recession, into a strong business with a focus on responsible lending.

In 2011, the company relocated its offices to a renovated barn and the team took the decision to offer finance directly to customers alongside its well-established intermediary network. What it needed was a new name and look. Combining the company’s purpose and its unique office space, a new organisation was born: Moneybarn.

Since 2014, Moneybarn has been part of the wider PFG family. Each part of the Group helps people build better financial futures through access to credit and improving credit scores.

With a heritage dating back to 1880, PFG has a clear Purpose that runs through all of its divisions, including Moneybarn: To help put people on a path to a better everyday life.

You can read more about PFG here.

Moneybarn in numbers

400

Over 400 colleagues

200,000

Helped over 200,000 customers

£4–25k

Average loan: £4–25k

Customer Comments

We’ve never had any problems with Moneybarn – everything has been simple and easy. We would definitely use them again and are hoping to when this current agreement ends. It’s been an excellent service all round.”

I’ve spent days falling into my own thoughts over being behind on my payments and you have literally just made my day. I appreciate you and the discussion. Thank you for helping me.”

As always, your staff are helpful, courteous and respectful! Your help has been most appreciated through these past months.”

I was so impressed with how my query was handled. I was the rudest caller to begin with as I was so stressed and panicked, and I thought I was going to lose my car. The person I spoke to made me feel at ease and I can't thank them enough. Life is hard at the moment, but they made me feel like there was light at the end of the tunnel

I’ve had a brilliant experience with Moneybarn. The process was very clear and quick and I’ve received nothing but great customer service ever since. If it wasn’t for them, I wouldn’t have a car and probably not a job either as I desperately needed one for my commute.”

I guess it’s all about trust really. When you speak to companies who want your money you don’t feel like they understand. It feels like Moneybarn are on my side.”