Within our Consumer Credit Division, we have two businesses, Provident and Satsuma.
Provident Home Credit
Provident is the largest home credit business in the UK and Ireland. Every week, local Representatives (Reps) visit our customers, to issue loans and collect repayments.
Provident offers home credit loans, between £100 and £3,000, through a network of Reps who call each week to customers’ homes in the UK and Ireland.
Reps are at the heart of the Provident home credit business. Often, they come from the same communities as their customers so have a real understanding of their customers' needs and circumstances.
Unlike other forms of lending, home credit includes all the costs up front. There are no extra charges whatsoever, even if a customer misses a payment. For those managing on a tight budget, it’s important to know that the amount to be repaid is fixed at the start and will never go up.
Recently, we launched Provident Direct, a new way to repay. This allows customers to make repayments directly from their bank account, if they’d prefer to do this rather than paying their Rep each week. At Provident, we like to put the customer in control, and by allowing them to both receive their money, and pay it back the way they’d prefer, we allow customers to manage their finances in the ways that best suit them.
For further information visit Provident's website.
Satsuma Online Loans
Satsuma started trading in 2013, offering online, short-term loans in the non-standard credit market.
The company was launched with the concept of supporting those who wanted to borrow money, but didn’t want to go through the face-to-face process that Provident Financial provides.
How a Satsuma loan works
Following a successful online application, including affordability and credit bureau checks, loans are delivered directly to customers’ bank accounts. A member of our UK-based Customer Care Team is available throughout the term of the loan if support is required.
Repaying a Satsuma loan
Repayments are collected automatically by CPA (continuous payment authority). The full cost of a Satsuma loan and the fixed, manageable repayment schedule are agreed with customers upfront. However, if their circumstances change, the structure of our loans allow for flexibility in the repayment schedule without incurring any late fees or additional charges.
Don’t believe us? This is what our customers have to say:
Very satisfied with satsuma the way they operate regarding loans"
A good helpful company would definitely use again"
Just keep up with your customer service and friendly service and you will have no problem with customers"
For further information visit Satsuma website.