Training and development

The training and development we provide focuses on motivating everyone to reach their full potential, such as through: ensuring our employees can carry out their current job effectively and efficiently; creating the opportunity for our people to progress to the next level, fulfilling their potential in line with our business objectives; and developing an environment where everyone can achieve job satisfaction.

Our divisions also have polices and processes in place which enable employees to pursue professional qualifications and continue their professional development. We have performance management and career development processes in our businesses which enable employees to identify and discuss training and development needs. These processes identify development opportunities in line with the individual employee’s current role, future business requirements and future roles. These processes are supported by comprehensive learning and development programmes which enable employees to understand our businesses, do their jobs and develop new skills.

Through the learning management systems that are in place across the group, our businesses are able to deliver a range of training programmes that enable our people to do their jobs. This includes the detailed induction programmes that are delivered to new starters which introduces them to the business, their legal responsibilities and our CR activities. It also includes the computer-based training modules that are delivered to employees which cover compliance issues such as anti-money laundering, data privacy, financial crime and information security.

Formal leadership training is delivered to managers across the Provident Financial Group which aims to develop the best leaders in the respective management teams of our subsidiary businesses. For example:

  • Vanquis Bank’s 21st Century Leadership Programme - This programme makes the connection between the brand, the employee and the customer through exceptional leadership practices. The programme covers successful engagement, leadership traits, understanding yourself as a leader, and coaching to apply this learning. The course is mainly aimed at senior managers or middle managers who have been in their jobs for some time.
  • The Consumer Credit Division’s ‘Performance Through People’ Leadership Development Programme - Launched in early 2014, this programme contains a mix of interactive workshops and coaching to introduce the Division’s new Success Factors, and enable delegates to explore leadership styles and look closely at themselves to become the best leader they can.