Site index


Advisors and brokers
Investors / IR contacts / Advisors and brokers

Auditors Deloitte LLPFour BrindleyplaceBirminghamB1 2HZ Corporate and financial media Brunswick Group16 Lincoln’s Inn FieldsLondonWC2A Financial advisers and stockbrokers Barclays1 Churchill Place,Canary Wharf,London,E14 4BB Numis SecuritiesThe London Stock Exchange Building 10 Paternoster Square LondonEC4M Registered office Provident Financial plcNo. 1 Godwin StreetBradfordWest YorkshireBD1 2SU Registrars Link Asset ServicesThe Registry34 Beckenham RoadBeckenhamKentBR3 4TUwww.

AGM and General Meetings
Investors / Shareholder centre / AGM and General Meetings

A General Meeting of Provident Financial plc will be held on 3 November 2020 at 9.30am. The Company has published a Circular containing the full Notice of General Meeting on its website, and posted the Circular to shareholders. At the General Meeting, the Company will seek shareholder approval of changes to our Directors’ Remuneration Policy and for adoption of the Provident Financial 2020 Restricted Share Plan.

AGM archives
Investors / Shareholder centre / AGM and General Meetings / AGM archives

AGM archives from 2005 to 2011

Annual Report 2019
Investors / Annual Report 2019

Annual reports
Investors / Results, reports and presentations / Annual reports

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Balance sheet
Investors / Consolidated financial statements / Balance sheet

Balance sheets As at 31 December   Notes Group Company 2016 £m 2015 £m 2016 £m 2015 £m ASSETS   262.9 218.2 262.9 218.2 Non-current assets           Goodwill 10 71.2 71.2 - - Other intangible assets 11 78.1 85.2 - - Property, plant and equipment 12 30.3 29.5 6.8 7.8 Investment in subsidiaries 13 - - 497.5 496.3 Financial assets:           – amounts receivable from customers 14 307.6 218.0 - - – trade and other receivables 18 - - 871.

Being a responsible taxpayer
Corporate Responsibility / Corporate governance / Being a responsible taxpayer

Taxes allow governments to fund essential public expenditure, enabling them to meet economic and social objectives. Paying tax is a key part of how our business contributes to society. We are committed to being a fair and responsible taxpayer, operating in an open, honest and straightforward manner in all tax matters and being fair and reasonable in all our dealings with tax authorities. We seek to ensure that we comply with all tax rules and regulations in each territory in which we operate and we safeguard our reputation as a responsible taxpayer, while recognising that we also have a responsibility to protect shareholder value by managing and controlling our tax liabilities.

Board committees
Investors / Corporate governance / Board committees

To assist the board in carrying out its functions and to ensure that there is independent oversight of internal controls and risk management, the board delegates certain responsibilities to six principal board committees. These are the remuneration committee, the audit committee, the nomination committee, the group risk committee, the disclosure committee and the customer culture and ethics committee. All committees have written terms of reference that define their duties, authorities and membership, and these are reviewed annually.

Board of directors
Meet PFG / Board of directors

Board of directors
Investors / Corporate governance / Board of directors

Board responsibilities
Investors / Corporate governance / Board responsibilities

The principal responsibility of the board is to promote the long-term success of the group in a manner consistent with its culture, values and standards and so create and deliver sustainable shareholder value. Governance framework

Business model
Investors / Investment case / Business model

Why PFG works The group is successful in lending to customers whom others find it difficult to serve because of the way we manage the customer relationship and the solid foundations that we have built for our business.

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Meet PFG / Careers

Company listing profile
Investors / Share price information / Company listing profile

Income statement
Investors / Consolidated financial statements / Income statement

Consolidated income statementFor the year ended 31 December   Notes Group 2016 £m 2015 £m Revenue 1,2 1,183.2 1,113.1 Finance costs 3 (81.7) (80.0) Operating costs   (445.9) (436.9) Administrative costs   (311.7) (322.6) Total costs   (839.3) (839.5) Profit before taxation 1,4 343.9 273.6 Profit before taxation, amortisation of acquisition intangibles and exceptional items 1,4 334.1 292.9 Amortisation of acquisition intangibles 11 (7.

Consumer credit
Our businesses / Consumer credit

Contact us
Site tools / Contact us

Registered address Provident Financial plcNo. 1 Godwin StreetBradfordBD1 2SUUnited Kingdom For general enquiries, please telephone 01274 351135 Download map and directions for Provident Financial PDF (372Kb) Investors Owen JonesHead of Investor Relationsinvestors@providentfinancial.comTel: 07341 007 842​ For debt investor queries, please email Media Nick Cosgrove / Simone SelzerBrunswickTel: 020 7404 5959 Richard KingGroup Corporate Communication DirectorRichard.

Corporate governance
Investors / Corporate governance

Provident Financial is committed to high standards of corporate governance and this section provides an overview of how the company has complied with the UK Corporate Governance Code. Further information is available in the Annual report, which includes the review of Key Governance Principles and the Directors’ Remuneration Report. The board The Board currently consists of nine members which includes the Non-Executive Chairman, one Senior Independent Director, five Independent Non-Executive Directors, and two Executive Directors.

Corporate governance
Corporate Responsibility / Corporate governance

Good corporate governance is an integral part of our CR programme. It ensures that CR continues to be integrated into the strategic decision-making of the business. This in turn, enables us to be committed and organised to understand and respond to the short and long-term CR issues that are material to our businesses, manage our key risks, and respond to the needs and concerns of our stakeholders. The Customer, Culture and Ethics (CCE) Committee is a Board Committee, which we established in 2019, and also plays a key role in providing oversight of matters that relate to the CR agenda.

Corporate policies
Corporate Responsibility / Corporate governance / Corporate policies

Provident Financial Group’s approach to CR is underpinned by a range of corporate policies which set the codes of conduct, controls, processes and requirements for all employees, Customer Experience Managers, suppliers and contractors, and the operating divisions within the group. These policies cover a wide range of issues that are relevant to our CR programme and focus on ensuring that we comply with all applicable legislation and regulatory requirements, and operate in a responsible and ethical manner, in line with our values and commitment to sound business practices.

Corporate Responsibility
Corporate Responsibility

CR Report 2019
Corporate Responsibility / CR Report 2019

CR report archive
Corporate Responsibility / CR report archive

Each year we publish a CR report which sets out a full account of our social, environmental and ethical performance, please find our CR report archive below.

CR reporting
Corporate Responsibility / CR reporting

We report annually on our CR performance for a variety of reasons. Firstly, because we want to share our progress and hold ourselves accountable to targets and objectives, and secondly, to encourage and share best practice in our industry. The group’s annual CR reports are subject to independent assurance which evaluates the nature and extent of their adherence to the ISAE 3000 Assurance Standard principles of inclusivity, materiality and responsiveness.

Creating an inclusive workplace
Meet PFG / Who we are / Creating an inclusive workplace

Provident Financial Group is committed to creating and maintaining a fair, diverse and inclusive culture for our colleagues and other stakeholders. We use annual gender pay gap reports to help us track our performance in this area. It also forms part of our formal reporting in line with The Equality Act 2010. Set out below are the gender pay gap statements we are required by Government to publish, which cover all colleagues employed by Provident Financial Management Services Limited, Provident Personal Credit, Moneybarn and Vanquis Bank (the legal entities of Provident Financial Group that are covered by the Gender Pay Gap Regulations): Provident Financial Management Services Limited gender pay gap report statement (PDF) Provident Personal Credit gender pay gap report statement (PDF) Moneybarn gender pay gap report statement (PDF) Vanquis Bank gender pay gap report statement (PDF) This year, for the first time, we have also published the gender pay gap numbers for those parts of Provident Financial Group that currently fall outside the scope of the gender pay gap reporting Regulations (ie the Provident Financial corporate office and Cheque Exchange Limited).

Credit card
Our businesses / Credit card

Credit rating
Investors / Debt investors / Credit rating

Provident Financial has an issuer default rating of BB+ from Fitch Ratings with a Negative outlook.

Customer service
Site tools / Customer service

Customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. Vanquis Bank Tel: 0330 099 300003 numbers generally included in the ‘free standard rate minutes’ of landline and mobile packages. Or you can still call us on: Tel: 0871 770 3060From a landline it may be cheaper than 03 to call us – please check your phone package.

Customer testimonials
Meet PFG / Our customers / Customer testimonials

Our customers use our products and services for a range of reasons.

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Debt investors
Investors / Debt investors

Dividend payment history
Investors / Shareholder centre / Dividends / Dividend payment history

Provident Financial normally pays its interim dividend during November of the current financial year and its final dividend in the following June.

Investors / Shareholder centre / Dividends

A dividend is a payment made to shareholders by a company. Provident Financial normally pays its interim dividend during November of the current financial year and its final dividend in the following June. Our dividends When the company announces a proposed dividend, it also announces the record date and the ex-dividend date associated with the dividend. The dividend is paid to shareholders whose names are on the share register at the close of business on the record date.

Investors / Debt investors / Documents

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Executive committee
Investors / Corporate governance / Executive committee

The executive committee normally meets at least once a week, and more frequently as required, and supervises the boards of its principle operating divisions and manages the running of the group, other than those matters reserved to the board and those specifically assigned to the other four committees. There is a formal schedule of matters reserved to it for decision as included with the committee's Terms of Reference. Members: Chairman Malcolm Le May  Group Chief Executive Officer Deputy Chairman Neeraj Kapur Group Chief Finance Officer Members  David Shrimpton Managing Director, Moneybarn   Neil Chandler Managing Director, Vanquis Bank   Hamish Paton Managing Director, Consumer Credit Division   Charley Davies General Counsel & Company Secretary   David Rutherford Group Chief Risk Officer   Conor Breslin Group Chief Information Officer   Richard King Group Corporate Communications Director   Cheryl Ball Group Human Resources Director   Gareth Cronin Chief Internal Auditor Executive committee’s terms of reference PDF (179Kb)  

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Financial calendar
Investors / Financial calendar

Interim management statements are announced at 7am unless otherwise stated.

Financial model
Investors / Investment case / Financial model

To support the delivery of the Group’s purpose, the Group has a financial model founded on investing in customer-centric businesses offering attractive returns, which aligns an appropriate capital structure with the Group’s dividend policy and future growth plans. The Group’s medium-term targets, as communicated at the Capital Markets Day in November, are to deliver: receivables growth of between 5 and 10% per annum over the next 5 years (2019: £2.

Follow us
Media / Follow us

All the information you need to keep up to date with Provident Financial's activities is available in our newsroom, and on our social media channels.

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Get email news
Media / Get email news

Group subsidiary accounts
Investors / Results, reports and presentations / Annual reports / Group subsidiary accounts

The financial statements included below are published on this website on behalf of those companies pursuant to The Companies (Miscellaneous Reporting) Regulations 2018. For other relevant Group subsidiary accounts, please see here.

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Site tools / Help

Browsers This website has been built to comply with accessibility guidelines. In order to do this, we’ve used techniques supported by modern browsers (Internet Explorer, Safari or Mozilla Firefox). Modern browsers also make navigation faster and allow us to provide more advanced content and features. This means that, if you are using an older browser, you may be viewing our website in a more simplified form. You can download the latest version of your preferred web browser below: Download Google Chrome Download Microsoft Internet Explorer Download Apple Safari Navigation The site has been designed to make it as easy and quick to navigate as possible.

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Image library
Media / Image library

Independent advice
Site tools / Independent advice

Advice UK 020 7407 Citizens Advice The phone number of your local bureau can be found in the phone book, at the local library or from the Citizens Advice website. Citizens Advice Scotland 0131 550 Step Change Debt Charity 0800 138 Money Advice Scotland 0141 572 National Debtline 0808 808 4000www.nationaldebtline.

Investment calculator
Investors / Share price information / Investment calculator

Investment case
Investors / Investment case

Our investment case is based on five fundamental areas:

Investor glossary
Investors / Shareholder centre / Investor glossary


IR contacts
Investors / IR contacts

If you have any investment queries, please contact one of our investor relations team. Owen Jones ​Head of Investor Relationsowen.jones@providentfinancial.comTel: 07341 007 842​ Vicki Turner Group Financial Controllerinvestors@providentfinancial.comTel: 01274 351 900 For debt investor queries, please email

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Key performance indicators
Investors / Investment case / Key performance indicators

The Group began to embed the Blueprint, to develop its culture through 2019. These strategic drivers are beginning to drive the right behaviours on a daily basis, putting the customer in mind with each decision. Each division has begun to define KPIs to evidence how they have progressed with each of the strategic drivers in the year. This will feed into Group metrics in future, allowing the development to be evidenced and reported.

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Site tools / Legal

Please read these terms of use carefully.  For the purposes of these terms, ''we/our/us'' means Provident Financial plc. Together with our privacy policy, they govern our relationship with you in relation to this website. If you have any comments or questions about our website terms of use, please contact us on 01274 351 351 or write to us at Provident Financial plc, No. 1 Godwin Street, Bradford, BD1 2SU. We may change these terms of use or our privacy policy at any time by updating this page.

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Market share and competitors
Investors / Investment case / Market share and competitors

The market we serve is large, with c.1 in 5 adults (10 to 12 million people) in the UK not well served by mainstream lenders. Because consumers’ participation in our market is typically driven by their circumstances, the market is relatively fluid over time, with c.1 to 2 million consumers moving in and out of the market each year, as their personal or household circumstances change. The three main categories of products in our market are revolving credit accounts including credit cards; secured loans, where an asset is used as security for the loan; and unsecured loans of various forms including home collected credit and online lending.


Media contacts
Media / Media contacts

If you have any media queries, please contact one of our media team.   Nick Cosgrove / Simone Selzer BrunswickTel: 020 7404 5959 Richard King Group Corporate Communication DirectorRichard.King@providentfinancial.comTel: 0203 620 3073  

Meet PFG
Meet PFG

Our businesses / Vehicle finance / Moneybarn

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Media / Newsroom

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Our businesses
Our businesses

Our CR strategy
Corporate Responsibility / Our CR strategy

Provident Financial’s CR strategy of operating our business of lending to our customers in a responsible manner and acting responsibly and sustainably in all other stakeholder relationships is a key aspect of the Group’s purpose. Our purpose and strategic drivers Our purpose, first and foremost, is about ensuring that we provide our customers, many of whom are not well served by other lenders, or are excluded by them altogether, with the credit products that meet their particular needs and deliver fair outcomes to them throughout their journeys with us.

Our customers
Meet PFG / Our customers

We are a specialist lender here to serve the 1 in 5 UK adults who are not well served by mainstream lenders. Visit our results and reports centre We feel consumers may not be well served by mainstream providers for a number of reasons: Experienced a significant life event, e.g. divorce or loss of a job New to credit in the UK and therefore have little or no credit history Looking to build or rebuild their credit rating Managing everyday life on low, irregular or average incomes with limited or no savings Have variable incomes, e.

Our heritage
Meet PFG / Our heritage

Provident Financial has a rich history dating back to 1880 when the company was founded in Bradford, West Yorkshire, by Joshua Kelley Waddilove. Origins Sir Joshua Waddilove worked as an insurance agent and in the course of his work saw first hand how some working class families struggled to pay for essential items such as furniture, clothes and shoes. He realised that something needed to change and devised a system to help families provide for themselves through the use of vouchers which could be exchanged in local shops for clothing, food and coal.

Our purpose
Meet PFG / Who we are / Our purpose

Driven by our purpose To help us to balance delivering responsible and sustainable products, services and partnerships to our customers, maintain high levels of regulatory compliance, and provide a stimulating and rewarding workplace for our employees, while generating appropriate, sustainable returns for our shareholders, we have built a Blueprint for the future of Provident Financial. Our Blueprint brings together why we exist as an organisation, framed in the context of the role that our business plays in the lives of our customers.

Our strategy
Investors / Our strategy

We help to put people on the path to a better everyday life. Our purpose is built upon a number of strategic drivers. They will help drive our competitive advantage and provide a framework for our decision making, including how we prioritise our investment, set the strategic direction of our Group and operate to keep us true to our purpose and creating conditions for our collective success.

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Privacy & cookies
Site tools / Privacy & cookies

Data Protection legislation (which includes the General Data Protection Regulation or GDPR) places obligations on Provident Financial PLC (Provident Financial) in relation to the way that we handle your personal information. We must process your information fairly and lawfully.  This also means you are entitled to know how we intend to use your information.  You can then decide whether or not you want to give it to us so that we can process it for the purpose required.

Our businesses / Consumer credit / Provident

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Regulatory news
Investors / Regulatory news

Results centre
Investors / Results, reports and presentations / Results centre

Results, reports and presentations
Investors / Results, reports and presentations

Rights issue
Investors / Rights issue

RNS email alerts
Investors / Regulatory news / RNS email alerts

If you would like to receive an email whenever a regulatory news item is published, please subscribe by filling in the form below.

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Satsuma Loans
Our businesses / Consumer credit / Satsuma Loans

Site tools / Search

Share price alerts
Investors / Share price information / Share price alerts

Share price charts
Investors / Share price information / Share price charts

Share price information
Investors / Share price information

15 minute delayed share price from the London Stock Exchange. Provident Financial shares are traded on the London Stock Exchange under the symbol PFG. Information on our share price is listed in a number of daily newspapers and is available, at a cost, from FT Cityline (telephone: 09058 171 690). Share price information delivered by Euroland

Share price look-up
Investors / Share price information / Share price look-up

Shareholder centre
Investors / Shareholder centre

COVID-19 All enquiries concerning your shareholding should be directed to the Company's Registrar, Link Asset Services. During this challenging time, extra pressure is being put on telephone services. Therefore, to help those shareholders who need it the most, please can we encourage you to make use of the online Share Portal. To access your shareholding via the Share Portal click here The Share Portal contains a help centre full of useful information and answers to frequently asked questions, which can be accessed without needing to login first.

Shareholder engagement
Investors / Corporate governance / Shareholder engagement

The 2018 Code promotes an inclusive approach to stakeholder engagement and encourages boards to reflect on the way in which decisions are taken and how that might affect the quality of those decisions. It encourages a broad focus and a willingness to listen to different voices and influences, and supports openness and accountability in delivering long-term sustainable success. In that spirit, the Group is committed to engaging in open and honest dialogue with its stakeholders including its investors as shown below by some of the Board activities undertaken in the year, such as hosting the Capital Markets Day.

Shareholder FAQs
Investors / Shareholder centre / Shareholder FAQs

Some of your shareholding questions answered.  

Shareholder forms and leaflets
Investors / Shareholder centre / Shareholder forms and leaflets

Here you will find a number of useful forms and leaflets related to shareholdings. Forms Dividend mandate form and guidelines Change of address form Stock transfer form including guidance notes ShareGift donation coupon ShareGift transfer form Dividend Re-Investment Plan (DRIP) Form Dividend Re-Investment Plan (DRIP) Terms and Conditions Leaflets Letter of indemnity Bereavement information FCA Boiler Room Scams information Dissentient register FAQs Custody FAQs If you can’t find what you’re looking for here, please contact us.

Statements of cash flows
Investors / Consolidated financial statements / Statements of cash flows

Statements of cash flows For the year ended 31 December   Notes Group Company 2016 £m 2015 £m 2016 £m 2015 £m Cash flows from operating activities           Cash generated from/(used in) operations 30 147.8 202.0 (85.7) (48.0) Finance costs paid   (71.7) (73.0) (55.3) (59.2) Finance income received   - - 83.8 83.8 Tax paid   (64.4) (47.5) (7.7) - Net cash generated from/(used in) operating activities   11.7 81.5 (64.

Statements of change in shareholders' equity
Investors / Consolidated financial statements / Statements of change in shareholders' equity

Statements of changes in shareholders’ equity: Group Group Notes Share capital £m Share premium £m Other reserves £m Retained earnings £m Total £m At 1 January 2015   30.3 268.3 19.0 295.4 613.0 Profit for the year   - - - 218.2 218.2 Other comprehensive income:             – fair value movement on available for sale investment 15 - - 17.5 - 17.5 – fair value movements on cash flow hedges 17 - - 3.6 - 3.6 – actuarial movements on retirement benefit asset 19 - - - (5.

Supporting Education
Corporate Responsibility / Supporting Education

Supporting research
Corporate Responsibility / Supporting research

We work in partnership with organisations to conduct research that provides free publicly-available information into areas which are material to our social purpose. Please find below, the research we have undertaken so far.

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Unsolicited investment advice
Investors / Shareholder centre / Unsolicited investment advice

The Company has been advised of a number of calls being made to shareholders which could be scams. The Company requests that if shareholders are suspicious, they should report it to the FCA on 0800 111 6768 or through Fraudsters will often: contact you out of the blue apply pressure to invest quickly downplay the risks to your money promise tempting returns that sound too good to be true say that they’re only making the offer available to you or even ask you to not tell anyone else about it To help avoid scams you should: Reject unexpected offers: scammers usually cold call, but contact can also come by email, post, word of mouth or at a seminar.

Unsolicited Offer
Investors / Unsolicited Offer

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Meet PFG / Careers / Vacancies

We’re always looking for talented, motivated people to join our teams across the country. If you are interested in joining a successful FTSE 250 company and developing your career in a friendly, exciting and challenging environment, then take a look at the jobs available in each of our businesses. Careers at Vanquis Bank Our head office is in central London and we have call centres in Chatham, Kent and Bradford, West Yorkshire. We look for friendly, approachable people to support our customers in our call centres and some of the brightest corporate minds to join our head office management team.

Vanquis Bank
Our businesses / Credit card / Vanquis Bank

Vehicle finance
Our businesses / Vehicle finance

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Who we are
Meet PFG / Who we are

Established in 1880, PFG is one of the UK’s leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company listed on the London Stock Exchange, with 4,865 employees serving 2.3 million customers. Through our network of branches, call-centres and websites, we provide a portfolio of products designed to meet the particular needs of those who want credit products. The group delivers non-standard lending through our businesses - Vanquis Bank, Provident home credit, Satsuma Loans and Moneybarn.

Why work for us?
Meet PFG / Careers / Why work for us?

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