We have seen unprecedented levels of disruption and hardship for many people during 2020. The Board and the Executive Management team responded quickly to the challenges of Covid-19 to ensure that we could continue to supply the vital support our customers require, whilst safeguarding our colleagues and ensuring their wellbeing.

Despite the Covid-19 crisis, we were able to make good progress against the strategic objective which we set out at our Capital Markets Day in November 2019 including product development and striving towards making our funding structure as efficient as possible.

A quick glance at our business in numbers: 


Customer numbers


Amounts receivable
from customers
(2019: £2.2bn)


Regulatory capital
(2019: £697.2m)


Liquidity (2019: £0.4bn)



             Loss before tax        (2019: Adjusted profit £152.8m)

(2019 Statutory profit £119.0m)



Operational carbon footprint offset

(2019: 100%)

Patrick Snowball - Chairman

As I reflect on how difficult 2020 was for so many people, I am extremely proud of how the Board, our Executive Management team and my colleagues across PFG responded. We continued to support our customers through very challenging circumstances, whilst not losing sight of our strategic objectives. This focus leaves us well positioned for the year ahead.

Malcolm Le May - CEO

There is no doubt that 2020 was a tremendously difficult year for our customers. My colleagues across the Group worked tirelessly to ensure the continued support our customers needed during these challenging circumstances and, for that, I would like to extend my most sincere gratitude to everyone at PFG.

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