Board of directors

The Board is responsible to shareholders for strategic direction, management and control of the group’s activities and is committed to the highest standard of corporate governance in delivering in these areas.


    • All commitees
    • Executive committee
    • Remuneration committee
    • Audit committee
    • Nomination committee
    • Group Risk committee
    • Disclosure committee
    • Customer Culture and Ethics Committee

Image of Patrick Snowball

Patrick Snowball

Chairman

Patrick Snowball

Appointed to the board in 2018

Chairman
Nomination committee

Career and experience

Patrick started his career in the Army serving for almost 20 years and joined Ajax Insurance (which became part of the Aviva group) in 1988 progressing to hold executive director roles between 2001 and 2007, including UK Executive Chairman, where he played a key role in merging and consolidating a number of businesses into Aviva General Insurance. Patrick was CEO of Suncorp Group Limited, an ASX 20 Australian financial services group, between 2009 and 2015 where he successfully led the turnaround of the group following the global financial crisis. Before joining the Board, Patrick was Chairman of IntegraFin Holdings plc between 2017 and 2018 and he was also Chairman of Sabre Insurance Group plc from 2017 until 2020. Prior to this Patrick was a Non-Executive Director at Jardine Lloyd Thompson Group plc from 2008 to 2009, Deputy Chairman at Towergate Partnership between 2007 and 2009 and a member of the FSA Practitioner Panel from 2006 to 2008.

Contribution to the Board, key strengths and skills and reasons for re-election

Patrick’s unique career and experiences bring a wealth of skills to the Board. In particular, as Chairman, his previous leadership and demonstrable success in driving change, strengthening governance, creating strong and efficient boards, and instilling stability through a positive culture are key strengths he brings to the Board.

  • Experienced Chairman, Non-Executive Director and Chief Executive Officer.
  • Extensive experience of the financial services industry and the regulatory environment.
  • Wealth of knowledge of the challenges faced by the financial services sector, acquired over a 30‑year career.
  • Long track record in leading companies to develop and deliver growth plans.
  • Change project management, typically involving digital transformation and brand building.
  • Building strong customer relationships and leveraging data and insights, as well as leading and developing the wider stakeholder engagement.

Current external appointments

  • None
Image of Malcolm Le May

Malcolm Le May

Chief Executive Officer

Malcolm Le May

Appointed to the board in 2014

Chairman
Disclosure committee

Career and experience

Malcolm joined the Group as an independent Non-Executive Director, becoming Interim Executive Chairman in November 2017. Malcolm provided effective leadership to the Board, working with it to redefine roles and responsibilities, and initiated a process to ensure the Board had the right mix of skills, experience and diversity. Prior to joining the Group, he held a number of senior positions within banking, including as Co-Head of Banking for Barclays in New York; Head of European Investment Banking at UBS; and Deputy CEO at Morley Fund Management (now Aviva Investors). Malcolm’s previous experience in the boardroom includes being a Non-Executive Director of RSA plc and Hastings Group plc, Senior Independent Director of Pendragon plc, and a Senior Advisor to Ernst & Young and Heidrick & Struggles.

Contribution to the Board, key strengths and skills and reasons for re-election

Malcolm’s extensive career, his deep knowledge of various businesses and sectors, his understanding of the regulatory environment and turnaround situations and his proven leadership skills are considered by the Board to be invaluable qualities that made him best placed to lead the business in the development of its purpose and delivery of its strategy, as well as effectively contributing to the Board.

  • A deep knowledge and experience of the financial services industry and regulatory environment.
  • Driven change by redefining roles and responsibilities throughout the business.
  • Built relationships with key stakeholders, such as investors and the Group’s banks, including leading the rights issue process which has enabled the Group access to funding from bank and debt capital markets.
  • Led the strengthening of the Group’s governance framework and the realignment of the Group’s culture more closely to the developing needs of the customer.
  • Re-established and developed an ongoing and transparent relationship with the Group’s regulators enabling the Group, inter alia, to achieve authorisation of its Consumer Credit Division, the resolution of the FCA’s investigation into the Vanquis Bank’s ROP product and the Moneybarn investigation.

Current external appointments

  • Senior Independent Director of IG Group Holdings plc.
  • Trustee of the Grange Festival.
  • Partner at Opus Corporate Finance* and Juno Capital LLP.
  • Trustee at Peace at the Crease.

*Non Equity

Image of Neeraj Kapur

Neeraj Kapur

Chief Finance Officer

Neeraj Kapur

Appointed to the board in 2020

Committee membership
Disclosure committee

Career and experience

Neeraj started as Chief Finance Officer and joined the Board of Provident Financial plc on 1 April 2020. He holds a degree in Aeronautical Engineering from Imperial College London, is a fellow of the Chartered Institute of Bankers in Scotland, a fellow of the Institute of Directors, a fellow and a former member of the Council of the Institute of Chartered Accountants in England & Wales (ICAEW), and former Chair of the ICAEW Financial Services Faculty. He has over 25 years’ financial services experience spent in both the accounting and banking industries and began his accounting career at Arthur Anderson. In 1992 Neeraj took over the family accounting business, IMC Partners, which he ran for 10 years. Between 2001 and 2011 Neeraj held various roles in the Royal Bank of Scotland, in 2007 being promoted to Group CFO of Lombard and subsequently in 2010 as Managing Director Large Corporate Asset Finance. Neeraj joined Secure Trust Bank PLC in 2011 where he led its IPO process.

Contribution to the Board, key strengths and skills and reasons for election

As a qualified accountant, Neeraj is technically strong and has a diverse background that commenced as an RAF fighter pilot, and has included time as an entrepreneur running his own business and working in a large-scale regulated bank. Neeraj has a strong retail banking background, including consumer finance and savings products expertise, and has experience in accounting, finance, professional services, governance, operations, marketing and risk. Neeraj is also experienced in building strong relationships with the key stakeholders, such as regulators and shareholders.

  • Experienced chief financial officer.
  • Significant experience in leading end-to-end finance functions, including for a bank and other corporates, as well as managing accounts for individuals and small business owners.
  • Proven ability to build effective working relationships with key stakeholders, including regulators, investors and analysts.
  • Deep understanding of, and strong experience in, the Group’s sector.
  • Brings versatility, intellectual agility and commerciality.

Expected external appointments following appointment date

  • Trustee of Turn2Us, a poverty charity.
  • Trustee of The Worshipful Company of Chartered Accountants.
  • Trustee and Governor of Edgeborough preparatory school.
Image of Andrea Blance

Andrea Blance

Senior Independent Director

Andrea Blance

Appointed to the board in 2017

Committee membership
Audit committee
Nomination committee

Chairman
Remuneration committee

Career and experience

Andrea has extensive board and financial services experience. She spent her executive career at Legal & General Group plc, where she was a member of the group executive committee and held a range of senior leadership roles, including Divisional Chief Financial Officer, Group Financial Controller, Group Chief Risk Officer and Strategy & Marketing Director. During 2016 Andrea was a member of William & Glyn’s pre‑IPO board.

Contribution to the Board, key strengths and skills and reasons for re-election

Andrea brings a wealth of relevant experience, including her understanding of governance, the regulatory environment and conduct risk. She has extensive experience of strategy and customer marketing, complex change, finance and reporting, investor relations and stakeholder management.

  • Experienced Senior Independent Director, Non‑Executive Director, Board Committee Chairman and senior leader.
  • Deep understanding of the financial services industry.
  • Track record of working with businesses at different stages of development and supporting both growth and recovery strategies.

Current external appointments

  • Senior Independent Director at ReAssure Group Plc.
  • Non-Executive Director at Scottish Widows Group and Lloyds Banking Group’s Insurance Division.
  • Non-Executive Director at The Mentoring Foundation.
Image of Graham Lindsay

Graham Lindsay

Independent non-executive director

Graham Lindsay

Appointed to the board in 2019

Committee membership
Remuneration committee
Customer Culture and Ethics Committee

Career and experience

Over a 40-year career with Lloyds Banking Group plc, Graham held a number of senior executive roles including responsibility for the Lloyds branch network and as Corporate Responsibility Director. He has also held board positions at the Institute of Financial Services and the Chartered Banker Professional Standards Board. Graham joined the Wonga UK board in 2016 as part of the new leadership team engaged to improve the business and deliver change. He joined the board of Vista Communications Ltd in 2015 and helped transform it to achieve a very successful sale. Graham sat on the board of the Institute of Banking & Financial Services and on the Professional Standards Board.

Contribution to the Board, key strengths and skills and reasons for election

Graham brings to the Board extensive experience in commercial and retail banking following a 40-year career at Lloyds Banking Group and a deep understanding across distribution channels. Graham’s roles at Lloyds Banking Group and Wonga UK provide him with a strong customer focus, experience and understanding. Graham has had demonstrable success in focusing organisations on their customers, ensuring they are at the heart of decision making and product design. Graham also has a strong appreciation of the Group’s regulatory environment and a track record of engaging with various stakeholder groups.

  • Experienced retail banking and financial services executive.
  • Extensive customer knowledge, strong customer focus and a track record of enabling and overseeing businesses to ensure that they put the customer at the heart of what they do.
  • Understanding of the Group’s regulatory environment and expectations of its regulators.
  • Significant stakeholder engagement experience.

Current external appointments

  • Senior Independent Director of OneFamily, where he chairs the remuneration committee and the customer, member and product committees.
  • Vice Chairman and Trustee of the Brain Tumour Charity.
  • Consultant for Trustees Unlimited.
Image of Angela Knight

Angela Knight

Independent non-executive director

Angela Knight

Appointed to the board in 2018

Committee membership
Remuneration committee
Audit committee
Nomination committee
Group executive committee

Chairman
Group Risk Committee

Career and experience

Angela has extensive experience in both the public and private sectors. Prior to joining the Board, Angela was Senior Independent Director of Brewin Dolphin plc from 2008 to 2017 and has held a number of non‑executive directorships at a variety of companies, including Lloyds TSB plc, South East Water and Scottish Widows. Her current roles include being a Non‑Executive Director of Taylor Wimpey plc and Encore Capital Group, Inc., and Senior Independent Director at TP ICAP plc. Angela has had a broad range of executive roles, including a number as Chief Executive Officer (CEO). She was CEO at Energy UK, British Bankers Association (BBA, now UK Finance) and APCIMS (now Personal Investment Management and Financial Advice Association). Angela started her career training as an engineer with Air Products Limited and set up the specialist metal heat treatment company Cook & Knight (Metallurgical Processors) Ltd. She was previously a Member of Parliament and Treasury Minister between 1992 and 1997 and was the Chairman of the Office of Tax Simplification from December 2015 to March 2019.

Contribution to the Board, key strengths and skills and reasons for re-election

Angela’s varied career brings a wealth of knowledge in both the private and public sectors as a result of over 20 years’ experience in non‑executive director and CEO roles. Her experience in the public sector means she has a strong understanding of the expectations of regulators and other public stakeholders. This combination means she is a skilled director who knows how to manage organisations and how to challenge management to deliver. Angela’s thought leadership, technical and policy skills, as well as a deep understanding of the financial sector, are demonstrated through her leadership of the repositioning of Energy UK in the energy sector and of the BBA through the banking crisis respectively.

  • Experienced government minister, CEO, Chairman and Non‑Executive Director.
  • Wealth of knowledge of the financial services sector.
  • Deep knowledge of regulated industries, the public sector and science and engineering.
  • Adept at solving difficult problems with effective solutions.
  • Built strong relationships with wider stakeholders in a variety of sectors.
  • Understanding of public presentation, in particular as a proficient public speaker.

Current external appointments

  • Senior Independent Director of TP ICAP plc.
  • Non‑Executive Director of Taylor Wimpey plc, Encore Capital Group, Inc. and Arbuthnot Latham & Co.
Image of Elizabeth Chambers

Elizabeth Chambers

Independent non-executive director

Elizabeth Chambers

Appointed to the board in 2018

Committee membership
Nomination committee
Group Risk Committee

Chairman
Customer Culture and Ethics Committee

Career and experience

Elizabeth is an experienced board director, senior financial services executive, strategist and marketing leader in the UK and globally. Her previous board experience includes being a Non-Executive Director at Dollar Financial Group, Hibu plc (formerly Yell Group) and The Home and Savings Bank, and an Executive Director of the Western Union International Bank. Prior to these roles, Elizabeth served on the boards relating to consumer finance joint ventures between Barclaycard and other brands, such as Littlewoods, Argos and Thomas Cook. She is currently a Non-Executive Director at Smith & Williamson, the wealth management and professional services firm, and Hastings Group Holdings plc, a major home and auto insurance provider to consumers and businesses in the UK. She has extensive executive experience through roles including Chief Marketing Officer at Barclays and Barclaycard; Chief Marketing and Business Development Officer at Freshfields Bruckhaus Deringer LLP; Partner at McKinsey & Company; and recently serving as Chief Strategy, Product and Marketing Officer at Western Union.

Contribution to the Board, key strengths and skills and reasons for re-election

Elizabeth brings 35 years of experience in strategy, marketing and product development across a range of financial services. As an executive, she has a long track record of driving revenue growth and solving complex business challenges at major global financial institutions. In various roles she has led businesses through brand and reputation transformations, strengthened customer acquisition and engagement, built innovative digital businesses, and led business turnarounds.

  • C‑suite marketing executive, board director and strategist.
  • Proven people leader.
  • Extensive marketing and communications functional background.
  • Broad and deep knowledge of financial services, including credit cards and payment products, a wide range of consumer loan segments and marketing in a regulated environment.
  • Substantial turnaround expertise.
  • Wide exposure to international operations and the unique challenges of leading them.

Current external appointments

  • Non‑Executive Director of Smith & Williamson Holdings and its subsidiaries.
  • Non‑Executive Director of Hastings Group Holdings plc.
  • Non-Executive Director of the University of Colorado Health Authority.
  • Chairman of Group Systems, Inc.
Image of Paul Hewitt

Paul Hewitt

Independent non-executive director

Paul Hewitt

Appointed to the board in 2018

Committee membership
Nomination committee
Group Risk Committee

Chairman
Audit committee

Career and experience

Paul is an experienced Chief Finance Officer, Chairman, Non‑Executive Director and Audit Committee Chairman who operates in a number of different sectors. He is currently the Chairman of Kintell Limited. Paul’s past non‑executive director roles include chairing audit committees for Tokio Marine, Kiln, NEST Corporation, Tesco Bank, Collins Stewart Hawkpoint, Co‑operative Banking Group, Charles Taylor Plc and GMT Global Aviation. He is also a past Non‑Executive Director of Playtech plc and past Chairman of several private equity backed businesses. He began his executive career in finance working for over 20 years as a Finance Director of various companies, culminating in becoming Deputy Group Chief Executive and CFO of the Co‑operative Group from 2003 to 2007.

Contribution to the Board, key strengths and skills and reasons for re-election

Paul’s varied and wide‑ranging career is built on a successful career in finance. He has a track record of creating and realising value for shareholders and has worked across a number of sectors including financial services, technology, healthcare, retail and business services. Through his non‑executive roles he has helped several management teams adapt their business models to respond to, and anticipate, changes in their competitive and regulatory environments. In both his executive and non‑executive career he has had extensive experience of transactions and ensuring that businesses have an appropriate financial structure.

  • Experienced Non‑Executive Director, Chairman and Chief Finance Officer.
  • Broad experience of the financial services industry and the regulatory environment.
  • Strong track record in delivering good returns for shareholders.
  • Extensive experience of transactions.
  • Broad experience as both an executive and a non‑executive of developing and challenging business strategies.
  • Has helped several management teams adapt business models in anticipation of changes in their environments and markets.

Current external appointments

  • Chairman of Kintell Limited.
  • Non-Executive Director of Feebris Limited.
Image of Robert East

Robert East

Independent Non-Executive Director and Chairman of Vanquis Bank Ltd

Robert East

Appointed to the board in 2019

Committee membership
Nomination committee
Customer Culture and Ethics Committee

Career and experience

Robert worked for 32 years in various leadership roles with Barclays Bank latterly as Chief Risk Officer of Absa in South Africa. He joined Cattles Plc, a consumer finance group, in 2008 where he led its restructuring from 2009 and was its Chief Executive from 2010 until completion of the wind-down of the group in 2019. Having joined its board in 2011, Robert became Chairman of Skipton Building Society in 2017 where he is helping develop the Society’s strategy, grow its membership and ensure it remains financially strong. He is an Associate of the Chartered Institute of Bankers.

Contribution to the Board, key strengths and skills and reasons for election

Robert brings experience in, and understanding of, retail and commercial banking in the UK and internationally acquired over a 40-year career. Robert is an experienced Chairman, Non-Executive Director and Chief Executive Officer, enabling him to support a culture of openness and debate on the Board and to challenge management to deliver for the Group’s shareholders and other stakeholders.

  • In-depth knowledge of financial services, consumer finance, risk management and leadership.
  • Extensive knowledge of the Group’s regulatory environment and expectations of the PRA and FCA.
  • Track record of driving cultural change to ensure focus on customers, employees and value.

Current external appointments

  • Chairman of Skipton Building Society.
  • Non-Executive Director of Hampshire Trust Bank Plc.
Image of Charlotte Davies

Charlotte Davies

Group General Counsel and Company Secretary

Charlotte Davies

Appointed to the board in 2019

Career and experience

Charlotte brings a wealth of experience in the financial services sector and is an experienced General Counsel and Company Secretary. Charlotte worked previously at Cabot Credit Management where she was General Counsel and Company Secretary and where she created a new governance framework and redesigned the regulatory structure in consultation with the FCA.

Prior to this role Charlotte was an Equity Partner at Reynolds Porter Chamberlain and General Counsel at Lockton International. She was Head of Affinity Legal and Head of Broker Legal for Royal and Sun Alliance Insurance from 2006 to 2008 and spent her early career at National Australia Bank from 2001 to 2006 as Principal Counsel, Wealth Management.

Contribution to the Board, key strengths and skills

Charlotte’s legal experience has been gained predominantly within insurance before moving into the debt purchasing space. Charlotte brings extensive experience in, and knowledge of, the financial services sector and also has legal experience in corporate, commercial, risk management, regulatory and governance advice.

Current external appointments

None.

Image of Margot James

Margot James

Independent Non-Executive Director

Margot James

Appointed to the board in 2020

Committee membership
Remuneration committee
Nomination committee
Customer Culture and Ethics Committee

Career and experience

Margot served as a Member of Parliament between 2010 and 2019 and has held a number of ministerial offices, latterly as Minister of State for the Department of Digital, Culture, Media & Sport where she championed the interests of both industry and consumers in the digital world. In her role as Parliamentary Under Secretary of State at the Department for Business, Energy & Industrial Strategy, Margot had responsibility for small businesses, consumers and corporate governance, including labour markets and the retail sector. Prior to serving as an MP, Margot founded Shire Health Group in 1985, which provided public relations and medical education services to pharmaceutical companies, and led its growth to over 100 staff. She led the successful transitioning of Shire Health Group to the multinational WPP in 2000 and subsequently joined the European Board of Ogilvy & Mather, one of WPP's larger advertising-led networks, between 2003 and 2006. Margot has also served as a non-executive director of Parkside NHS Trust.

Margot is executive chair of the Warwick Manufacturing Group, a department of the University of Warwick which seeks to drive innovation in applied science, technology and engineering through successful collaboration between academia and the public and private sectors. She also serves as a Member of the Court of Governors of London School of Economics.

Contribution to the Board, key strengths and skills and reasons for election

Margot’s wide‑ranging career is built on a successful career in both the public and private sectors. Her roles in the public sector provides Margot with a strong understanding of the expectations of regulators and other public stakeholders, as well as strong knowledge of corporate governance, labour markets and UK technology and retail sectors. She has a track record of driving value for shareholders and has a demonstrable record as a successful entrepreneur and CEO.

  • Experienced government minister and Member of Parliament.
  • Results-focused entrepreneurial business owner.
  • Strong track record as a CEO and business leader.
  • Non-executive director and Chair experience.
  • Deep governance knowledge.
  • Developed strong relationships with wider stakeholders in a variety of sectors.

Current external appointments

  • Executive chair of the Warwick Manufacturing Group
  • Member of the Court of Governors of London School of Economics