Today, we published our 2018 corporate responsibility (CR) report which gives an account of our performance in 2018 across a range of social, ethical and environmental indicators.
The report relates to the non-financial aspects of Provident Financial plc and its businesses – Vanquis Bank, Consumer Credit Division (CCD) and Moneybarn – in the UK and Republic of Ireland, and our six key stakeholders: customers, communities, employees, suppliers, shareholders and investors, and regulators. It provides information and updates on our responsible business strategy, performance and achievements for the year 1st January – 31st December 2018. The report has been independently assured by Corporate Citizenship and has been prepared in accordance with the ‘Core’ Global Reporting Initiatives (GRI) G4 sustainability reporting guidelines.
“In my message in the introduction to last year’s CR report, I made the point that in 2018, as we emerged out of the difficulties we encountered in 2017, it was essential that we reinforce and build on the importance and relevance of our purpose – Provident Financial’s reason for being, not only in the way that we operate our business, ensuring that we continue to lend responsibly and sustainably to our 2.4 million customers, but also in the way that we treat our people, contractors and suppliers, the role we play in our local communities and as a steward of the environment, and how we engage with our shareholders and debt investors, regulators and the tax authorities.
Throughout the year, this is precisely what the Group has done. This has seen us undertake work which laid the foundations for the new purpose and strategy that we launched in February 2019. Our redefined purpose of helping to put people on a path to a better everyday life is an important first step in informing the culture of our business to ensure that it places customers and their needs firmly at the heart of the Group’s strategy. This will ultimately help us to balance delivering responsible and sustainable products, services and partnerships to our customers, maintaining high levels of regulatory compliance, and providing a stimulating and rewarding workplace for our employees, while generating appropriate, sustainable returns for our shareholders.”
Rob Lawson, Head of Sustainability, Provident Financial plc