Board of directors

The board is responsible for the group’s strategy and for overseeing the group’s performance. The board’s focus is on: strategy; development; growing shareholder value; oversight and control; and corporate governance.


    • All commitees
    • Executive committee
    • Remuneration committee
    • Audit committee
    • Nomination committee
    • Group Risk committee
    • Disclosure committee

Image of Patrick Snowball

Patrick Snowball

Chairman

Patrick Snowball

Appointed to the board in 2018

Chairman
Nomination committee

Key strengths:

  • an experienced Chairman, Non-Executive Director and Chief Executive Officer
  • has extensive experience of the financial services industry and has gained a wealth of knowledge of many different aspects of the sector acquired over a 30-year career.
  • has a long track record in helping companies develop and deliver growth plans, typically involving digital transformation, brand-building, and leveraging data and insights to strengthen customer relationships.

Previous board and management experience:
His last executive role was as Chief Executive Officer of Suncorp Group Limited, an ASX20 Australian financial services group, from 2009 until 2015. Prior to that, he was Group Executive Director at Aviva plc from 2001 until 2007 (as well as holding various other positions in the Aviva group and its predecessor companies).

Prior to these roles, Patrick was in the Army for 20 years.

He also has significant boardroom experience and was a non-executive director of Jardine Lloyd Thompson Group plc from 2008 to 2009 and Deputy Chairman at Towergate Partnership between 2007 and 2009. He was also a member of the FSA Practitioner Panel from 2006 to 2008. He was also previously Chairman of IntegraFin Holdings plc.

Current external appointments:
Chairman of Sabre Insurance Group plc

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Malcolm Le May

Chief Executive Officer

Malcolm Le May

Appointed to the board in 2014

Chairman
Executive committee
Disclosure committee

Key achievements:

  • Assumed the position of Interim Executive Chairman and provided effective leadership to the Board following the untimely and tragic death of Manjit Wolstenholme
  • Worked with the Board to redefine roles and responsibilities and initiated a process to ensure the Board has the right skill set to make it fit for purpose.
  • Re-established and developed an ongoing and transparent relationship with the group’s regulators.
  • Appointed an interim group CRO and initiated a process to develop key group roles capable of supporting the group’s divisions.

Previous board and management experience:
Co-head of banking for Barclays in New York; head of investment banking, Europe at UBS, global head of corporate and investment banking at ING Barings, deputy CEO at Morley Fund Management (now Aviva Investors), president of JER Europe, senior independent director of Pendragon plc and non-executive director of RSA Insurance Group plc.

Current external appointments:
Senior independent director of IG Group Holdings plc, non-executive director of Hastings Group Holdings plc, senior advisor to Heidrick & Struggles, trustee of the Grange Festival and partner at Opus Corporate Finance and Juno Capital LLP.

Image of Andrew Fisher

Andrew Fisher

Finance director

Andrew Fisher

Appointed to the board in 2006

Committee membership
Executive committee
Disclosure committee

Key achievements:

  • Worked with the Chief Executive Officer to reposition the group and deliver its successful recapitalisation to both shareholders and its regulators
  • Managed the group’s capital and equity positions through the period of uncertainty faced by the group.
  • Assisted with the development and implementation of the new group governance structure.

Previous board and management experience:
Finance Director of Premier Farnell plc and partner at Price Waterhouse LLP.

Current external appointments:
Non-executive director of Arrow Global Group plc.

Image of Andrea Blance

Andrea Blance

Senior Independent Director (SID)

Andrea Blance

Appointed to the board in 2017

Committee membership
Nomination committee
Group Risk Committee

Chairman
Remuneration committee
Audit committee

Key strengths:

  • Over 30 years’ experience in pension and financial services businesses.
  • Extensive experience of risk management, regulation and of developing customer centric strategies to deliver quality customer outcomes.

Previous board and management experience

Executive committee member of Legal & General Group plc, holding various senior leadership roles over a 29 year career including Divisional Chief Financial officer, Group Financial Controller, Group Chief Risk Officer and Strategy & Marketing Director.

Current external appointments:
Non-executive director at Scottish Widows Group, Lloyds Banking Group Insurance Division and the Mentoring Foundation.

Image of Rob Anderson

Rob Anderson

Independent non-executive director

Rob Anderson

Appointed to the board in 2009

Committee membership
Remuneration committee
Nomination committee

Key strengths:

  • Extensive retail experience and knowledge of the type of consumer served by the group.
  • Operational business experience which is relevant to the group’s businesses.

Previous board and management experience:
Director of the childrenswear business unit of Marks & Spencer plc and chief executive officer of Signet Jewelers Limited’s UK Division.

Current external appointments:
None.

Image of John Straw

John Straw

Independent non-executive director

John Straw

Appointed to the board in 2017

Committee membership
Audit committee
Nomination committee
Group Risk Committee

Key strengths:
Experienced digital entrepreneur who has led and advised on critical digital transformations across a number of sectors.

Previous board and management experience:
Founder and chief executive officer of NetRank Ltd. Head of the digital advisory board of Premier Farnell plc, various digital transformation positions at Internet Marketing Ltd , chairman of the digital advisory board of Thomas Cook Group plc and author of a book on disruptive technology (iDisrupted).

Current external appointments:
Senior advisor at McKinsey & Co, IBM, and Bought By Many Ltd, and non-executive director of CTRLio Ltd.

Image of Angela Knight

Angela Knight

Independent non-executive director

Angela Knight

Appointed to the board in 2018

Committee membership
Remuneration committee
Audit committee
Nomination committee

Chairman
Group Risk Committee

Key strengths:

  • An experienced Government Minister, CEO, Chair and Non-Executive Director.

Previous board and management experience:
Economic Secretary to HM Treasury, Chief Executive of the British Bankers Association and Energy UK and non-executive Director at Brewin Dolphin Holdings plc, Lloyds TSB plc, LogicaCMG plc, Scottish Widows and Transport for London

Current external appointments:
Chair of the Office of Tax Simplification, Senior Independent Director of TPI CAP plc and Non-Executive Director of Taylor Wimpey plc and Arbuthnot Latham & Co.

Image of Libby Chambers

Libby Chambers

Independent non-executive director

Libby Chambers

Appointed to the board in 2018

Committee membership
Remuneration committee
Audit committee
Nomination committee
Group Risk Committee

Key strengths:

  • Highly experienced in financial services in UK and globally, as a senior executive, product strategist, marketing and communications leader.
  • Long track record in helping companies develop and deliver growth plans, typically involving digital transformation, brand-building, and leveraging data and insights to strengthen customer relationships.

Previous board and management experience:

Served as Chief Strategy, Product and Marketing Officer, Western Union and Chief Marketing Officer of Barclays’ retail and commercial banking businesses and Barclaycard. Carried executive responsibility for Barclaycard’s co-branded cards and insurance business in the UK. She has held several other strategy and marketing roles in financial and professional services firms in the US and UK.

Libby was previously a Partner in the Financial Institutions practice at McKinsey & Company. She was also previously a director of the Western Union International Bank, Dollar Financial Group, hibu plc (formerly Yell Group plc) and the Home and Savings Bank.

Current external appointments:

Non-executive director of Smith & Williamson, the UK wealth manager and professional services firm; on the Advisory Boards of several financial technology and software start-ups including Datami, Loyalty Angels (Bink) and Digi.me.

Image of Paul Hewitt

Paul Hewitt

Independent non-executive director

Paul Hewitt

Appointed to the board in 2018

Committee membership
Remuneration committee
Nomination committee
Group Risk Committee

Chairman
Audit committee

Key strengths:

  • Experienced Chief Financial Officer (CFO), Chairman and Non-Executive Director
  • Practiced in helping management teams adapt their business models to respond to, and anticipate, changes in their regulatory environments

Previous board and management experience:
Deputy Chief Executive and CFO of Co-operative Group, Non-executive Director of Playtech plc and chaired audit committees for Tokio Marine, Kiln, NEST Corporation, Tesco Bank, Collins Stewart Hawkpoint, Co-operative Banking Group and GMT Global Aviation.

Current external appointments:
Chairman of Roberts Jackson Holdings Limited, Non-Executive Director and Audit committee Chairman of Charles Taylor plc and Chairman of Kintell Limited.