Understanding our business

Agent and a customer in conversation

Established in 1880, Provident Financial is one of the UK’s leading suppliers of personal credit products to the non-standard lending market. We serve over 2.6 million customers through a network of more than 200 branches, administrative offices, call centres and web sites.

In 2007, we sold our motor insurance division and demerged our international business as a separately listed company. Following this restructuring of our business, we are now focused on addressing the 12 million consumers in the UK who make up the non-standard credit market and increasing the number of customers we serve.

What we do

We are the largest supplier of non-standard credit in the UK and have been filling an important space in the UK non-standard credit market since 1880.

Our portfolio of products, tailored to the needs of our customers, is based on building personal relationships with our customers and is split into two divisions: consumer credit and credit cards.

How we work

A combination of infrastructure, expertise and experience enables us to provide a personal and friendly service that is well suited to the needs of our customers.

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Corporate profile

Provident Financial is a financial services group specialising in the provision of personal credit products for consumers in the UK non-standard lending market.