Our approach to managing corporate responsibility has developed over a number of years and is at the heart of our mission to be the leading non-standard lender in the UK, acting responsibly in all our relationships and playing a positive role in the communities we serve.
The key to our CR strategy is to focus on the social, environmental and economic issues that are material to our activities. We do this by making regular use of employee opinion surveys, focus groups and customer satisfaction surveys, as well as annual stakeholder roundtable sessions.
Based on the feedback we receive we have developed a strategic approach organised around six key themes:
This approach also reflects the values that underpin our business – acting in a fair manner, conducting our business dealings responsibly, delivering accessible products to our customers, operating in a straightforward way and being progressive.
Through the ongoing management of our CR performance we are able to demonstrate that we conduct our business in a sustainable and socially responsible manner. This will help to grow the long-term value of the company.