Good Neighbour volunteer paint a window frame

Our approach to community investment is guided by our belief that we have a duty to be a model corporate citizen and a positive force in people’s lives. We serve customers in communities’ right across the UK and Ireland and we seek to work with local partners to address a wide range of issues that affect our customers. We also look further afield and recognise that there are opportunities to support projects overseas. We especially seek to address the social inclusion needs of people who live in deprived communities as well as supporting the money advice sector to address topics such as financial education and to carry out research into what affects our customers.

Good neighbour

Good Neighbour is our flagship community programme, which helps to fulfil our ambition to be the UK's leading community-based lender by creating opportunities to provide support for the social challenges faced by our communities.

Group photo of Good Nieghbour volunteers

Our community investment strategy

The strategy behind our community investment activities comprises the following two strands:

  • Helping to address the social inclusion needs of people who live in deprived communities.
  • Supporting the money advice sector to address financial education issues and carrying our social research into matters that relate to our customers

Our community investment programmes

Our community outreach activities are delivered through the Good Neighbour programme and The Vanquis Bank Active Community Programme.

Good Neighbour delivers support to local, UK-based projects, and provides volunteering opportunities for our employees. It also offers matched-giving to further boost employees’ fundraising efforts.

The Vanquis Bank Active Community Programme encourages employee volunteering and provides support to local charities in London, Chatham and in Nairobi, Kenya, through the international charity ‘Hatua’.

Provident Financial employee volunteering at Sedbergh Youth and Community Centre

The structures we have in place guarantee that, despite economic uncertainty, community investment remains a core part of our business.