Our business

Provident Financial agent and customer talking at a table

We are the UK’s leading lender in the non-standard credit market.

We employ over 3,600 employees and serve over 2.6 million customers in the UK and Ireland.

Our mission is to be the leading non-standard lender in our chosen markets, acting responsibly in all our relationships and playing a positive role in the communities we serve.

The Provident Financial group has two divisions:

  • Vanquis Bank comprises both the well-established UK credit card business and a pilot operation in Poland. Vanquis offers credit cards with smaller credit limits than mainstream credit card providers allowing customers in the non-standard credit market to build their credit profile with additional flexibility options. The Bank also offers fixed-term retail deposit accounts to customers who wish to save.
  • The Consumer Credit Division encompasses the traditional Provident Personal Credit business which stretches back to the company’s foundation in 1880. It provides small home credit loans, serviced by a local self-employed agent in the customer’s home, with weekly repayments, and no extra charges whatsoever.

The Division has recently launched the Satsuma loans business which is extending our offering into the fast-growing online arena. With weekly repayments over the term of the loan, Satsuma loans offer a UK-based contact centre for customers to discuss any issues they may have, and no extra charges whatsoever.  And it also has its Tandem loans business which is a brand new guarantor loans company.  Tandem loans customers are supported by a family member or friend with a good credit record who is prepared to guarantee the loan if the customer’s circumstances change.

Research and debate

A factual introduction to home credit and some of its associated issues.