Privacy and cookies policy

This policy sets out how we use and protect any personal information that you give us when you use this web site.

If you have any questions about this policy, or do not agree with it, please contact our customer services department at enquiries@providentfinancial.com or on 01274 351135 before using this web site.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 23 March 2005. “We/our/us” refers to Provident Financial plc (Registered Number 00668987) at our registered office in No. 1 Godwin Street, Bradford, BD1 2SU.

In general, you can use this web site without giving us any information. However, additional services may be available if we have certain information about you.

We may collect the following information:

  • your name and contact information, including email address, geographical address and company details
  • information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services

What do we do with the information we collect?

We use this information to provide you with a better service, and, in particular, for the following reasons:

  • to provide answers to your questions asked via the web site
  • for internal record keeping
  • to improve the content of the web site
  • to obtain feedback from you about our corporate responsibility programme
  • to notify you about the updates to the web site
  • to customise the content and/or layout of the web site for each individual user
  • to provide you with copies of our publications which you subscribe to via our web site
  • to respond to your media queries about us

We may contact you by email, phone, fax or mail, unless you have registered with the appropriate Preference Service.

Cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file. A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We have included a full list of the cookies used on providentfinancial.com below, along with a definition of what each cookie is used for. Provident Financial plc will not use cookies to collect personally identifiable information about you.

How to control and delete cookies

We know that people have concerns about cookies, but we believe that the benefit that you and Provident Financial plc gain from their proper use is worthwhile. You can delete the files that contain cookies – those files are stored as part of your Internet browser. If you wish to restrict or block the cookies which are set by providentfinancial.com, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.

This is a list of the main cookies set by the Provident Financial plc website, and what each is used for:

Cookie name Cookie use Cookie duration Host Definition
__utma Metrics: Google 2 years .providentfinancial.com Providentfinancial.com uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the our website and compile reports on user activity.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using providentfinancial.com, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
__utmb Metrics: Google 30 mins .providentfinancial.com
__utmc Metrics: Google End of session .providentfinancial.com
__utmz Metrics: Google 6 months .providentfinancial.com
       
       
       
       
       
       
       
       
aether Metrics: Gaia Insight 30 mins .providentfinancial.com We use Gaia Insight to enable us to understand how visitors interact with providentfinancial.com particularly the paths visitors take through the site. This data is used to help understand how visitors interact with the site and the way in which they navigate through it. Your IP address and other personally identifiable data are not associated with any other data held by Gaia Insight.
CP Metrics: Crazy Egg 01-Jan-20 .providentfinancial.com We use Crazy Egg to see how visitors interact with areas of a page. No personally identifiable data is captured during this process.
ASPSESS
IONIDxxx
xxxxx
AR 2004,
AR 2005,
Interim
End of session .providentfinancial.com ASPSESSIONIDxxxxxxxx is used to let the web application know which web page you are on to enable the navigation menu to display correctly, for example highlighting or indenting the page you are on. No personally identifiable data is captured during this process.
sifrFetch 2009 Interim, 2010 Interim, AR2008, AR2009 End of session .providentfinancial.com sIFR is scalable Inman Flash Replacement, a method for rendering text on web pages. sIFR is used where the fonts used are not optimised for use online, causing them to display incorrectly on some computers. It works by embedding a font in a Flash element that displays the text.
Cookies are used with sIFR to improve the loading time for pages – cookies remove the need to download the same functionality multiple times. Information from the cookies is not used to identify individual users of the site.
INT09 Report tools 1 year .providentfinancial.com Report tools give you the facility to create your own list of important pages and make notes to accompany them. You can then print your selected pages and notes, download them as a PDF, or email a list of the pages you've saved.
Report tools work by placing a cookie on the user's computer in order to remember the pages or notes saved. The cookie stores a unique number. This number is used to identify which pages/notes the user has saved. The use of the cookie means that when the user comes back to the site (unless they have deleted the cookie) their saved items will still be available, without requiring them to create an account and log in each time. Information from the cookies is not used to identify individual users of the site.
IR10 Report tools 1 year .providentfinancial.com
IR10%5Fc Report tools 2 years .providentfinancial.com
IR10_g Report tools 2 years .providentfinancial.com
IR10_n Report tools 2 years .providentfinancial.com
IR10_p Report tools 2 years .providentfinancial.com
AR08 Report tools 1 year .providentfinancial.com
AR09 Report tools 1 year .providentfinancial.com
AR09%5Fc Report tools 2 years .providentfinancial.com
AR09_g Report tools 2 years .providentfinancial.com
AR09_n Report tools 2 years .providentfinancial.com
AR09_p Report tools 2 years .providentfinancial.com
jumptoscene AR2008, AR2009 End of session .providentfinancial.com In some cases a cookie is used when a Flash element is loaded onto a page in order to return user to the same scene if they navigate away from the page containing Flash.
cc_cookie_accept AR2012 1 year .providentfinancial.com This cookie is used to identify users that have accepted the use of cookies on www.providentfinancial.com/ar2012

Third party cookies

Providentfinancial.com uses a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing. A list of all third party cookies that are used on providentfinancial.com and what each is used for appears below.

Cookie name Cookie use Cookie duration Host
3xSeuktYUa 2013 Interim Results Presentation and Full Year Results End of session www.mediaserver.com

Direct marketing

We would like to provide you with information about products which we think you may find interesting. We may send you such information by mail, telephone or fax, unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.

You can change your mind at any time by contacting our company secretary by email at enquiries@providentfinancial.com or by post at Provident Financial plc, No. 1 Godwin Street, Bradford, BD1 2SU. Alternatively, you can telephone us at 01274 351135.

Email marketing

We would also like to provide you with the information above by email. However, we appreciate that email “spam” has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.

If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.

If you decide at any time that you no longer wish to receive marketing emails from us, please contact our company secretary by email at enquiries@providentfinancial.com or by post at Provident Financial plc, No. 1 Godwin Street, Bradford, BD1 2SU. Alternatively, you can telephone us on 01274 351135.

Who do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries, parent company, group companies or potential purchasers of our business without your permission unless this is necessary for the reasons set out in the “What we do with the information we collect” section or where we are required to do so by law. We may release your personal information to our authorised direct marketing or other agents unless you tell us that you do not wish this to happen.

How to get copies of the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at Provident Financial plc, No. 1 Godwin Street, Bradford, BD1 2SU, email enquiries@providentfinancial.com or call us on 01274 351135.

If you think any information we have about you is incorrect or incomplete, please write or email us as soon as possible. We will correct or update any information as soon as possible.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Linking

We may link to other web sites which are not within our control. Once you have left our web site, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the web site in question.