Corporate Responsibility

At Provident, corporate responsibility (CR) means much more than ensuring that we lend to our customers in a responsible manner. It is also about ensuring that we take account of, and manage, our wider environmental, economic and social impacts.

OVERVIEW

Our mission and values

Our mission to be ‘the leading non-standard lender in the UK and Ireland, acting responsibly in all our relationships and playing a positive role in the communities we serve’ underlines our commitment to CR. This mission is supported by our values which state that we will be fair, responsible, accessible, straightforward and progressive.

Our CR strategy

Our mission is supported by two headline CR key performance indicators:

Our six themes

Governance and management
Customers
Employees
Suppliers
Communities
Environment


KEY AREAS OF FOCUS

OUR CUSTOMERS

Our customers are one of our most important stakeholders. By understanding them, we can continue to develop and deliver credit products that are responsible and tailored to meet their specific needs.

OUR COMMUNITIES

Having a presence in almost every town and city in the UK and Ireland brings with it responsibility. This is why we are committed to investing in the many communities we serve.


HIGHLIGHTS OF THE YEAR

The score we retained through our involvement in BITC’s CR index.

95.25%

The number of three-year projects we are supporting across the UK and Ireland through our Good Neighbour programme.

34

The amount of carbon dioxide in tonnes associated with our business travel activities we offset during 2011.

3,630

CR REPORTING

A comprehensive account of our CR programme and its performance is provided to stakeholders in our CR reports. Our 2011 CR report will be published during the summer of 2012. Further information on our CR reports can be found at .

CR GOVERNANCE

Peter Crook, Chief Executive, has board responsibility for the group-wide CR programme. He chairs the group’s management committee which provides oversight of the programme. Day-to-day management of Provident’s CR activities is delegated to a number of working groups.

NEXT STEPS

For more about our future plans, see our Corporate Responsibility Report. It can be viewed online or downloaded at http://www.providentfinancial.com/files/reports/2010cr/2010_cr_report.pdf

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