At Provident, corporate responsibility (CR) means much more than ensuring that we lend to our customers in a responsible manner. It is also about ensuring that we take account of, and manage, our wider environmental, economic and social impacts.
OVERVIEW
Our mission and values
Our mission to be ‘the leading non-standard lender in the UK and Ireland, acting responsibly in all our relationships and playing a positive role in the communities we serve’ underlines our commitment to CR. This mission is supported by our values which state that we will be fair, responsible, accessible, straightforward and progressive.
Our CR strategy
Our mission is supported by two headline CR key performance indicators:
- percentage of customers surveyed who are satisfied with the service they have been given.
- the amount of money invested in support of community programmes and donated for charitable purposes.
Our six themes
Governance and management
Customers
Employees
Suppliers
Communities
Environment
KEY AREAS OF FOCUS
OUR CUSTOMERS
Our customers are one of our most important stakeholders. By understanding them, we can continue to develop and deliver credit products that are responsible and tailored to meet their specific needs.
OUR COMMUNITIES
Having a presence in almost every town and city in the UK and Ireland brings with it responsibility. This is why we are committed to investing in the many communities we serve.
HIGHLIGHTS OF THE YEAR
- In April 2011, our Bradford-based head office attained accreditation to the International Standard EN ISO 14001: 2004.
- In the 2011 FTSE4Good Index Series, Provident achieved a maximum rating score of 100%.
- In June 2011, we retained our platinum performance rating in the Business in the Community (BITC) CR index.
The score we retained through our involvement in BITC’s CR index.
The number of three-year projects we are supporting across the UK and Ireland through our Good Neighbour programme.
The amount of carbon dioxide in tonnes associated with our business travel activities we offset during 2011.
- 95.25% The score we retained through our involvement in BITC’s CR index.
- 34 The number of three-year projects we are supporting across the UK and Ireland through our Good Neighbour programme.
- 3,630 The amount of carbon dioxide in tonnes associated with our business travel activities we offset during 2011.
CR REPORTING
A comprehensive account of our CR programme and its performance is provided to stakeholders in our CR reports. Our 2011 CR report will be published during the summer of 2012. Further information on our CR reports can be found at .
CR GOVERNANCE
Peter Crook, Chief Executive, has board responsibility for the group-wide CR programme. He chairs the group’s management committee which provides oversight of the programme. Day-to-day management of Provident’s CR activities is delegated to a number of working groups.
NEXT STEPS
For more about our future plans, see our Corporate Responsibility Report. It can be viewed online or downloaded at http://www.providentfinancial.com/files/reports/2010cr/2010_cr_report.pdf