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A note on cookies

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Privacy

This policy sets out how we use and protect any personal information that you give us when you use this web site.

If you have any questions about this policy, or do not agree with it, please contact our customer services department at enquiries@providentfinancial.com or on 01274 731111 before using this web site.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 23 March 2005. “We/our/us” refers to Provident Financial plc (Registered Number 00668987) at our registered office in Colonnade, Sunbridge Road, Bradford, BD1 2LQ.

What information do we collect?

In general, you can use this web site without giving us any information. However, additional services may be available if we have certain information about you.

We may collect the following information:

  • your name and contact information, including email address, geographical address and company details
  • information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services

What do we do with the information we collect?

We use this information to provide you with a better service, and, in particular, for the following reasons:

  • to provide answers to your questions asked via the web site
  • for internal record keeping
  • to improve the content of the web site
  • to obtain feedback from you about our corporate responsibility programme
  • to notify you about the updates to the web site
  • to customise the content and/or layout of the web site for each individual user
  • to provide you with copies of our publications which you subscribe to via our web site
  • to respond to your media queries about us

We may contact you by email, phone, fax or mail, unless you have registered with the appropriate Preference Service.

Direct marketing

We would like to provide you with information about products which we think you may find interesting. We may send you such information by mail, telephone or fax, unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.

You can change your mind at any time by contacting our company secretary by email at enquiries@providentfinancial.com or by post at Provident Financial, Colonnade, Sunbridge Road, Bradford, BD1 2LQ. Alternatively, you can telephone us at 01274 731111.

Email marketing

We would also like to provide you with the information above by email. However, we appreciate that email “spam” has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.

If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.

If you decide at any time that you no longer wish to receive marketing emails from us, please contact our company secretary by email at enquiries@providentfinancial.com or by post at Provident Financial, Colonnade, Sunbridge Road, Bradford, BD1 2LQ. Alternatively, you can telephone us on 01274 731111.

Who do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries, parent company, group companies or potential purchasers of our business without your permission unless this is necessary for the reasons set out in the “What we do with the information we collect” section or where we are required to do so by law. We may release your personal information to our authorised direct marketing or other agents unless you tell us that you do not wish this to happen.

How to get copies of the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at Provident Financial, Colonnade, Sunbridge Road, Bradford, BD1 2LQ, email enquiries@providentfinancial.com or call us on 01274 731111.

If you think any information we have about you is incorrect or incomplete, please write or email us as soon as possible. We will correct or update any information as soon as possible.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Linking

We may link to other web sites which are not within our control. Once you have left our web site, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the web site in question.

Cookies

We use cookies for certain areas of our web site. Cookies are files that store information on your hard drive or browser that means that our web site can recognise that you have visited our web site before. They make it easier for you to maintain your preferences on the web site, and by seeing how you use the web site, we can tailor the web site around your preferences and measure usability of the web site.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting ''Tools/Internet Options'' and reviewing your privacy settings or selecting ''delete cookies''. You can find out how to do this for your particular browser by clicking ''help'' on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html. No information obtained from the cookie will be used by us for marketing purposes.