Contents

Welcome to the Provident Financial Corporate Responsibility Summary 2008.
This report contains highlights of our Corporate Responsibility activities during 2008 and aims to support the full 2008 Corporate Responsibility Report which is available as either an Adobe PDF download or as a hard copy paper report.

Image representing the Introduction section Introduction Why we manage corporate responsibilityA statement from our CEO and details of our company and products.
Image representing the Governance & management section Governance & management Embedding corporate responsibilityHow we manage CR, our mission and values, information about stakeholder dialogue, and the assurance and audit process.
Image representing the Our customers section Our customers Delivering products and services to meet customers' needsOur products and services, our agents, responsible lending, customer satisfaction and complaints, and how our businesses are regulated.
Image representing the Our people section Our people Helping our employees reach their full potentialAttracting and retaining the right people, employee engagement, trade unions, occupational health and safety, training and development, equal opportunities, and employee benefits.
Image representing the Our Supply chain section Our supply chain Working responsibly with our suppliersPrompt payment, supplier assessments, greening our office network, and responsible procurement.
Image representing the Community section Community Playing a positive role in the communities we serveSupporting schoolchildren and young people from underprivileged communities, money advice and financial education, employee volunteering, and evaluating and developing our community programme.
Image representing the Environment section Environment Managing our impacts on the environmentHow we manage our impacts, climate change, energy use, business mileage, waste management and communicating with stakeholders.