Contents

Welcome to the Provident Financial Corporate Responsibility Summary 2007.
This report contains highlights of our Corporate Responsibility activities during 2007 and aims to support the full 2007 Corporate Responsibility Report which is available as either an Adobe PDF download or as a hard copy paper report.

Image representing the Introduction section Introduction A message from our Chief Executive and an overview of our businesses and product offerings.
Image representing the Governance & management section Governance & management How Provident Financial is organised, our commitment to manage our CR programme, including information on our stakeholders.
Image representing the Legislation section Legislation How our businesses in the UK and Ireland are regulated.
Image representing the Our customers section Our customers How we deliver our products and services to customers, and how we ensure that we lend in a responsible manner.
Image representing the Our people section Our people Our performance in relation to a range of workplace issues such as employee engagement, health and safety, equal opportunities, and training and development.
Image representing the Our Supply chain section Our supply chain The steps we are taking to integrate CR issues into our procurement process including progress on our responsible supply chain management policy.
Image representing the Community section Community How the two main strands of our community involvement programme have performed during 2007. Also, an overview of the activities we have undertaken in the communities where our agents, customers and employees live and work.
Image representing the Environment section Environment The work we've carried out during 2007 in maintaining our group-wide environmental management system and an explanation of our performance in terms of minimising our impact on environmental issues such as climate change and resource use.