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CR Report 2003
Our approach to CR
How we're doing
Community investment
What we're doing
Occupational health and safety
what we're doing
Environment
What we're doing
Targets 2003
Targets 2004
Suppliers
What we're doing
Diversity
What we're doing
Employees
What we're doing
Customers
What we're doing
The wider debate
Responding to views
Verification
Health & safety - what we're doing
At Provident we place great importance on the health and safety of our employees and agents.Kerry-Anne
Kerry-Anne
These are some of the improvements we've made in 2003Kerry-Anne
Kerry-Anne
Kerry-Anne Newman, department administrator, Vanquis Bank
'Health and safety weeks' | Health and safety representatives
Personal safety weeks
2003 saw a massive project to take the health and safety message to every employee and agent in the home credit business in the UK and Ireland. A training roadshow for managers in every region enabled them to carry out an interview on personal safety with every single staff member and agent in a series of 'health and safety weeks'. In the interview, they made sure that everyone had received the information available from the company. They also discussed the risks of the job, and offered personal safety videos and alarms. These 'health and safety weeks' will now be held on a regular basis.
Health and safety reps
Every branch, every centre and each floor in head office now has its designated health and safety representative. Since last August, 340 people have undergone training in order to take on this role. Once trained, each representative is recognised as competent to carry out a risk assessment covering general office, fire, COSHH (Control of Substances Hazardous to Health), manual handling, workstation assessments and issues relating to pregnancy.

Representatives carry out monthly inspections and annual assessments. Those based at head office meet twice a year to discuss their findings.
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Highlights
16,000 safety interviews carried out with staff and agents340 health and safety reps now trained